Client Experience: Clinical Skills that Support Retention in the First Five Sessions | 1 CE Credit

CARE Counseling’s Hannah Dufek, Director of Clinical Services, DEI Specialist, and Mental Health Professional at CARE Counseling will discuss clinical skills that improve the client experience within the first five sessions and beyond. Through this presentation, participants will learn about the importance of online and in-person presence that impacts the client experience and overall retention. Participants will also reflect upon and build confidence in clinical skills, we often were not taught in grad school, that enhance the client experience and develop effective therapeutic relationships. the skills to pay attention to when we're thinking about client retention.

CARE Psychotherapy Training Videos are intended solely for educational purposes for mental health professionals. Viewers are expected to treat confidential material found herein according to professional guidelines. Unauthorized viewing is prohibited.

Level of programming is introductory: assumes minimal familiarity with the topic.

The CARE Grand Rounds is intended to help attendees:

• Discuss ways that online presence, office space, and calls affect client retention
• Identify current confidence levels of clinical skills relevant to retaining clients
• Apply one new strategy for increasing client retention

The presentation is designated for psychologists and mental health professionals (LP, LPC/LPCC, MFT/LMFT, LGSW/LICSW, LADC), pre-licensed mental health practitioners, and students.

CARE Counseling is an approved continuing education sponsor by the Board of Psychology. CARE maintains responsibility for this program and its content.

For more information on CARE sponsored continuing education offerings click here

About the Presenter:

Hannah Dufek, MS, LADC, LPCC is a mental health professional and the Diversity, Equity, and Inclusion (DEI) Specialist and Director of Clinical Services at CARE Counseling. Prior to working in outpatient mental health, Hannah Dufek worked in higher education as a career and academic advisor and participated in leading panels and discussions regarding DEI initiatives at the university. She has additional professional experience working at an intensive residential treatment facility as well as community mental health work supporting refugees and immigrants. Hannah has studied the experiences of marginalized groups in therapy and has training in assessing and treating substance use and recovery in individual and group settings. Her clinical interests include identity exploration and intersections, substance use concerns and recovery, relational work, and trauma.

*The speaker has indicated no conflicts of interest. There was no commercial support for this training.